The more we practice, the more expert we become. Take property management - there are some real experts about, able to manage the asset with advanced databases and processes, all designed to deliver ever more value from the investment in property and facilities. Property teams have become expert at measuring performance based on known best practice. But has it all gone a bit too far? Has the property manager taken his eye off the business? After all, the premises are just there to support the company's goals and objectives. How do you judge the effectiveness of the property management strategy? It's no longer enough to be great practitioners in the art of property management. These days, the whole team needs to go further, to step up to the next level and become an intrinsic part of the business.